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Winner of a Shingo Research and Professional Publication Award
Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Praise for:
...will have a permanent place in my bookshelf.
―Gene Kim, Chief Technology Officer, Tripwire, Inc.
... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
―Steve Castellanos, Lean Ent
